Police Warn of National Grid Scam That Demands Payment, Threatens Shut-off

National Grid customers have recently been targeted by scammers that threaten payments and shut-off of electricity.

The Hamilton Police Department is warning National Grid customers about an utility bill scam that has emerged in recent days.

National Grid said that its electric customers have received telephone calls from people claiming that they work for the company, demanding payment through a pre-paid card. The caller tells customers they have past due balances for electric accounts and threatens them that their service will immediately be shut-off for non-payment.

ln some cases the caller also tells the customer that they may have a faulty meter that is dangerous and in need of replacing - at a high cost. National Grid reminds customers that the electric meter is the property of the company and customers are not responsible to replace it.

National Grid said it does contact customers with past due balances by phone to offer payment options, but never demands direct payment over the telephone.

Any National Grid customers who have received calls demanding immediate payment through a pre-paid card or who have billing questions can call National Grid's Customer Contact Center at 1-800-322-3223.


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